Bonfire accepts returns within thirty (30) days of the date of delivery (the 30-day return period begins from the date that product leaves our warehouse). You may return any product purchased from this website in its original condition for origin merchandise value, less applicable return shipping fees if you use a pre-paid shipping label sent by us.
To initiate your return, email firstname.lastname@example.org and be sure to specify your order number and the product you are returning.
Please do not send back merchandise before contacting us. A return is not guaranteed if you do not contact us first.
Send Returns & Exchanges To:
C/O Returns Dept
2525 Pullman St.
Santa Ana, CA 92705
If you ordered by credit card, Bonfire will credit your account within 14 business days. If you have requested an exchange, your account will be credited for the return minus original shipping charges.
Bonfire will provide you with a pre-paid FedEx domestic label to return the purchase to us. Bonfire reserves the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.
If your return has been accepted, Bonfire will refund you the price you have actually paid for the items less any applicable shipping costs (as per the above) by crediting your payment card thirty (30) calendar days after the date of receipt of the delivery.
If you choose not to use a pre-paid return shipping label, Bonfire suggests shipping your return using an insured method. Bonfire is not responsible for any returns lost in transit. *Please note: to use our pre-paid labels, shipments must be sent from the United States.
To exchange an order, simply return your original item for a refund and place a new order online (see "RETURNS" above).
Customer desiring to return or refuse delivery will be best serviced by receiving the delivery and following the return instructions included in the package.
Bonfire shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, national or local states of emergency, failure of transportation facilities, power or utility outages, earthquakes, or other natural disasters.